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Useful Information
When you order one of our solid oak Fireplace Beams, you will receive concealed supports included in the price. These supports are perfect for mounting the surround on various surfaces such as stone, brick, and breeze block. If you have plasterboard walls and can locate and fix to the timber studs, you can also use these supports.
To ensure a secure installation, our fireplace beams are crafted with professionally machined holes in the back that perfectly fit the concealed supports. Additionally, we provide detailed fitting instructions with each beam. So you can confidently set up your new shelf with ease. All our beams will come with the fixings located on the largest face. If you would like the fixings to be located on the shorter side please add this is the customer notes section when ordering.
Download or view our installation guides here
14x14 Beam & solid wall shelf installation guide
14x10 Beam & solid wall shelf install guide
Plasterboard beam installation guide
Kindly be advised that we cannot be held accountable for any inaccuracies in installations or any damages that may occur during the installation process. Please note that we do not accept returns for items that have already been installed.
1. Can I return my product
a. If you're looking to return your product, we've got you covered. But heads up, if your item has been tailor-made or customized just for you, we won't be able to take it back.
Ready to start a return? Simply head to our website's returns center. Remember, you'll need to send the goods back to us unused and in their original packaging within 30 days of delivery. The ball's in your court to make sure everything gets back to us.
2. I can't find the size I want
a. Most of our products can be ordered in a variety of sizes. If you are unable to locate the size on the website please contact us here with your specifications and we will see if it's something we can do.
3. Does this product come with fixings
a. Absolutely! Rest assured, all of our shelves are equipped with the necessary fixings to suit your specific wall type, whether it be solid masonry or plasterboard. Usually 2 fixings will be supplied for products under 140cm, 3 fixings from 140cm - 210cm. If you need your fixings located in a particular place please contact us. If you're specifically looking to mount shelves on plasterboard walls, we have a range of products designed especially for that purpose. Just make sure to select an item with the "for plasterboard walls" label in the title.
4. Can the fixings be used on both solid masonry and plasterboard walls?
a. Unfortunately, our products are designed specifically for either type of wall, not both. They might work on a stud wall, but only if you can find the timber studs. If your wall is dot-dab, please reach out to us for guidance.
5. Do you offer colour samples
a.Yes we encourage you to purchase a sample pack.https://www.cottage-beams.com/products/wood-finish-sample-pack We've created a rustic and smooth finish on each sample so you can get a better idea of the colouration differences between our styles. Each individual sample is unique and beautiful, so use them as a guide to find the perfect finish for your project.
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