1. Can I return my product
a. If you're looking to return your product, we've got you covered. But heads up, if your item has been tailor-made or customized just for you, we won't be able to take it back.
Ready to start a return? Simply head to our website's returns center. Remember, you'll need to send the goods back to us unused and in their original packaging within 30 days of delivery. The ball's in your court to make sure everything gets back to us.
2. I can't find the size I want
a. Most of our products can be ordered in a variety of sizes. If you are unable to locate the size on the website please contact us with your specifications and we will see if it's something we can do.
5. Do you offer colour samples
a. Yes we encourage you to purchase a sample pack.https://www.cottage-beams.com/products/wood-finish-sample-pack We've created a rustic and smooth finish on each sample so you can get a better idea of the colouration differences between our styles. Each individual sample is unique and beautiful, so use them as a guide to find the perfect finish for your project.
