The Perfect Fit Promise

Measure wrong? We’ll remake it. Free of charge.

We know that measuring for a made-to-measure beam can feel daunting. Getting it wrong can feel like an expensive mistake.

That’s why every standard order from Cottage Beams is covered by our Perfect Fit Promise. If your beam or shelf arrives and the size isn’t right because of a measuring error, we will remake it at the correct size, free of charge. No awkward conversations. No arguing. Just a beam that fits.

How to Make a Claim:

• Contact us within 30 days of delivery at
  support@cottage-beams.com or 0333 3355 113
• Send us photographs and measurements
  showing the sizing issue
• Return the original product to us at your own cost
  in its original uninstalled condition
• Once we receive it, we will remake and reship your order at no additional charge

What’s Covered:

• All standard made-to-order beams and shelves ordered through our website
• One remake per order
• Claims made within 30 days of delivery

What’s Not Covered:

• Products that have been installed, altered or modified
• Claims made outside 30 days of delivery
• Orders where custom dimensions were specified by the customer, whether through our bespoke calculator or by phone, email or direct consultation

This Promise is offered in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

For full details, see our Terms and Conditions at cottage-beams.com

Cottage Beams — Handcrafted in Yorkshire