1. Can I return my product
a.We make shopping easy with free delivery on most UK orders. Returns are also free, except for bespoke and promotional items. You can shop confidently knowing there's no risk. If our products don't meet your expectations, simply return them.
2. I can't find the size I want
a. Most of our products can be ordered in a variety of sizes. If you are unable to locate the size on the website please contact us here with your specifications and we will see if it's something we can do.
3. Does this product come with fixings
a. Absolutely! Rest assured, all of our shelves are equipped with the necessary fixings to suit your specific wall type, whether it be solid masonry or plasterboard. Usually 2 fixings will be supplied for products under 140cm, 3 fixings from 140cm - 210cm. If you need your fixings located in a particular place please contact us. If you're specifically looking to mount shelves on plasterboard walls, we have a range of products designed especially for that purpose. Just make sure to select an item with the "for plasterboard walls" label in the title.
4. Are the fixings suitable for both solid masonry walls and plasterboard walls?
a. No, this product is only suitable for Solid walls. It may be possible to fix onto a stud wall if you are able to locate the timber studs. Please contact us if you have a dot-dab wall.
5. Do you offer colour samples
a.Yes we encourage you to purchase a sample pack.https://www.cottage-beams.com/products/wood-finish-sample-pack We've created a rustic and smooth finish on each sample so you can get a better idea of the colouration differences between our styles. Each individual sample is unique and beautiful, so use them as a guide to find the perfect finish for your project.
